If you have any questions about our terms and conditions, the easiest way to reach us is or contact us by phone: 0702775840.

1. Buy

When ordering, a purchase agreement is only made when PlayLek has confirmed the order through an order confirmation. An order confirmation is sent after the order has been received by PlayLek. If the delivery time is changed in the order, the customer will be notified of this as soon as possible. You always have the right to cancel the purchase free of charge until the item has been shipped. To shop with us, you must be 18 years old. We have the right to deny customers purchases without further justification (if we believe there are reasons)

2. Prices

The prices include VAT at 25% for orders within Sweden and the applicable VAT rate for other countries as we are connected to the Norwegian Voec and euroCIS. No shipping costs are added.

3. Shipping

A shipping cost is added according to current price lists and the correct shipping cost is displayed at checkout.

4. Payment options/payment terms

4.1 Klarna Checkout

We offer Klarna's various payment methods such as invoice, direct payment, card payment, etc. at no extra cost, but in the case of partial payment or similar services, Klarna's fee and conditions apply

4.2 Card payment

We offer card payment via Stripe for secure card payments. The payment conditions that apply are the respective payment service's own terms, we can never see why a payment is not approved.

4.3 Advance payment and cash on delivery

We can activate these on request but can also refuse without further explanation.

4.4 PayPal

We also use PayPal as a payment method for selected countries. PayPal requires you to create an account with them, but is one of the world's most famous payment methods. PayPal's payment terms apply.

5. Deliveries

Orders placed before 2 p.m. on non-holiday weekdays are normally processed the same day or within 2 working days at the most and are delivered according to the applicable delivery time for the selected delivery method.

We reserve the right for all stock items to be sold out before we have time to update the website, and then we inform customers of the estimated delivery time. The customer always has the right to cancel the purchase free of charge if the product is not in stock. The packages are delivered by Posten or another carrier to the delivery point or sent as mail.

In some cases, we can refuse orders for large quantities of the same product.
The shipping cost is based on weight in intervals according to the respective transport company's price list and agreement

6. Delivery delays

If the delivery time is longer than 21 days, the customer has the right to cancel the purchase or if another delay has been notified to the customer. If you are unsure about the delivery time, please get in touch. We take no responsibility for delayed deliveries and therefore cannot be held responsible for any costs in connection with this.

7. Damaged goods

When you receive your goods, it is important that you check your order immediately. If you have received an incorrect or damaged item, contact us as soon as possible via e-mail to

8. Right of withdrawal and open purchase

According to the Distance Contracts Act, private customers are entitled to a 14-day right of withdrawal, but we normally use 90 days. This means that you as a customer have the right to cancel your purchase within 14 days after you have received the item. Returned goods must be unused and in their original packaging (in case of broken packaging, we refund 50% of the purchase price of the goods, but they must not be used). When exercising the right of withdrawal/open purchase, the customer is responsible for the return shipping, (does not apply to incorrectly shipped goods), we do not refund the shipping cost to the customer.

9. Complaints

If you wish to claim a damaged or faulty product, please contact us by email for further instructions. Preferably notify us via or by phone: +46702775840. before sending anything. Include the invoice/receipt so we can identify the return. Remember that you are responsible for shipping to us.
In the event of a dispute, we always follow ARN's recommendations. Warranty / Right of complaint is 2 years

10. Refunds

Reimbursement takes place via the respective payment partner.

11. Reservations

We reserve the right for misspellings or other errors beyond our control. Read more about unforeseen events under Force Majeure below.

12. Protection of personal data

In connection with registration and ordering, you agree that we store and use your data in our business only for the purpose of completing and providing the service you expect from us. According to the PUL (Personal Data Act), you have the right to receive the information that we have registered on you and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. In that case, contact our customer service or by phone: 0702775840.. We also assure that we will not sell or transfer any personal data (see our Privacy Policy).

13. Package not collected

If your package arrives at a drop-off location, a notification will be sent to you via email or SMS.
As a customer, you are responsible for the correctness of the mobile number, address and e-mail address you entered. If you do not pick up your package, you will be charged an administrative fee of SEK 250.

14. Force Majeure

In the event of war, natural disaster, industrial action in the labor market, authority decisions and comparable events beyond our control which could not reasonably have been foreseen, and affect concluded agreements and commitments on our part, which means that we cannot keep said agreement/commitment, shall form the basis for that we are released from our obligations to fulfill said agreement.
Below are links to the Swedish Consumer Agency and ARN where you can read in more detail about the Consumer Purchase Act and the Distance Contracts Act, etc.
http://www.konsumentverket.se/
http://www.arn.se/